Every phone call your field workers make contains operational intelligence. Delay reasons. Site issues. Safety observations. Job updates. That information exists for a few seconds, in a conversation, and then it is gone.
Dave captures it. Dave structures it. Dave routes it to the right people instantly.
No new hardware. No new apps. No changes to the way your people work.
Field workers and drivers carry valuable operational context in every call they make. That information currently lives in phone conversations that interrupt office-based teams, leave field workers waiting on hold and vanish the moment the call ends.
Dave converts every spoken update into a structured operational event, delivered to the right team in seconds and stored permanently for the first time.
Using any existing phone. No app. No training. Dave simply becomes another number your people call to report an update.
The caller is matched to their role, location and team the moment the call connects. No manual input required.
Issue type, location, delay, urgency and relevant context are captured from natural speech. Your people simply speak their update.
The right team receives a clear, actionable notification in Microsoft Teams with options to acknowledge, replay the recording or call back directly.
High-risk keywords trigger immediate escalation to senior management and direct call transfer to the relevant supervisor, without waiting for a planner to make that judgement call.
In practice, Dave simply becomes another operational phone number your people use to report updates, without interrupting the office.
Creative Director
PPC Ninja
The faces behind our success
| Today | With Dave |
|---|---|
|
Driver waits on hold to reach a planner |
Driver calls Dave, speaks, hangs up in under 20 seconds |
|
Planner interrupted handling routine updates |
Planner receives a structured notification in Microsoft Teams |
|
Operational update forgotten after the call |
Permanent structured record created automatically |
|
Safety incident relies on planner to escalate |
Urgent keywords trigger instant escalation to senior management |
|
Reports filled in manually at end of shift |
Digital record generated from the voice report in real time |
|
No data on recurring site or access issues |
Network-wide pattern data builds automatically over time |
Dave is built for any organisation where people work in the field and communicate operational updates by phone. If your operation depends on verbal reporting, Dave turns that reporting into structured data.
Drivers report terminal queues, rack delays and delivery issues as structured events. Operations teams gain visibility into terminal congestion and field disruptions in real time.
Drivers report delivery exceptions, access problems and vehicle issues as structured events. Operations teams gain visibility that telematics cannot provide.
Engineers log job arrivals, completions, parts needed and customer sign-off by voice. Supervisors receive instant structured updates without calls or data entry.
Field crews report fault locations, access issues and job completions in real time. Control rooms receive structured updates without radio congestion or call queues.
Site managers report progress, delays, safety observations and material shortages by voice. Project teams receive structured site updates automatically.
Operatives report job completions, building issues and access problems instantly. Helpdesks receive structured updates without manual logging.
If your people work in the field and communicate by phone, Dave works for your operation.
Your people do what they already do, make a phone call. Dave handles everything else. No training. No new devices. No change to existing workflows.
Structured updates arrive in Microsoft Teams the moment a field worker speaks. No delays, no data entry, no lost information.
Every voice report becomes a permanent structured record. Over time Dave reveals recurring access problems, delay hotspots and performance patterns across your operation.
Dave integrates via a standard Microsoft Teams webhook. No changes to core operational systems. Minimal IT overhead. Up and running in days.
Dave Communication Ltd was founded by Simon Taylor and Jason Howgate. Simon brings direct experience in fleet operations and driver recruitment, working alongside logistics and fuel distribution businesses across the UK. Jason brings the technical architecture to turn that operational knowledge into a platform that works in the real world.
Dave was not designed by people who studied the problem from the outside. It was built by someone who lived it.
Currently in pilot deployment!
No. Dave integrates via a standard Microsoft Teams webhook. No changes to core operational systems are required. Your IT team's involvement is minimal.
A standard depot pilot can be configured and live within a matter of days. There is no hardware installation and no software to deploy on your side.
All call recordings are stored securely and automatically deleted after 30 days in line with GDPR requirements. Dave is fully compliant with UK data protection legislation.
No formal training is required. Drivers save the Dave number and call it when they have an update. That is it. Dave does the rest.
We’re proud to pilot Dave with forward-thinking clients that trust us to bring the best possible product to their business.
Dave is currently in pilot deployment with field operations businesses across the UK.
If you would like to understand how Dave could work within your operation, we would welcome a conversation.
